At dirndlmitsamt, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our return policy below to ensure a smooth and easy return process.
1. Return Eligibility
We accept returns within 14 days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags still attached.
- Items on sale or marked as non-returnable (e.g., final sale items) are not eligible for returns.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] with your order number and reason for your return.
- We will send you a return authorization and, if applicable, a prepaid return shipping label.
- Package the item securely in its original packaging, ensuring it is in resalable condition.
- Ship the item back to the address provided by our customer service team.
Note: Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item, damaged item).
3. Refunds & Processing
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account after we process it.
Please note:
- Refunds will be for the purchase price of the item(s) only. Shipping fees are non-refundable.
- If you used a discount code or gift card, the refund will reflect the amount paid after applying any discounts or credits.
4. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired item.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. We will arrange a return and provide you with a prepaid return label. Upon receiving the returned item, we will offer a full refund or send a replacement, depending on your preference.
6. Non-returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Personalized or custom-made items
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at [email protected]. We will attempt to accommodate your request, but once an order has been processed or shipped, it may no longer be canceled.
8. Contact Us
If you have any questions regarding our return policy or need assistance with your return, please feel free to reach out to us at [email protected]. Our customer service team is here to assist you!Thank you for shopping with dirndlmitsamt. We appreciate your business and aim to make your shopping experience as smooth and enjoyable as possible!